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P&P Virtual Office
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P&P Contact Center
P&P Conference Calling
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Intro
Features
How It Works
Packages
 


Introduction

How It Works

Your main interaction with customers is via calls.  You have existing staff in sales, support and billing. You want to run your own contact center operations, and start with minimum investments.  You wish to get them hooked up on a common call center platform to improve flow of information, empower collaboration and provide marketing insights for each customer interaction.

You have a need to handle inbound calls mainly for Customer Service functions in terms of general support, technical support, account related issues and purchases. You require a monitoring function so you or your business partner could monitor contact center activities anytime, anywhere.

Occasionally you have special offers or promotions and you would like to call your customers. This is where outbound features such as predictive dialling and campaign management become critical part of your sales and marketing strategies.

Benefits
  • No setup fees
  • Minimal monthly fee
  • Zero hardware and software maintenance
  • Enjoy plug and play convenience
  • Project a corporate image to customers
  • Consolidate communications into one single user interface
  • Mobility empowerment
  • Provide a consistent Customer Service experience to callers
  • Leverage Personalization Tools to identify callers at the point of interaction

No-frills Features

  • 1 Malaysian Contact Center Number (non-toll free)
  • Dynamic Agent Seats (Select Package with suitable number of agent seats)
  • Multiple User Logins
  • Role Management: Manager/Supervisor/Agent
  • Dashboard: Manager/Supervisor/Agent
  • Unlimited Virtual Contact Centers
  • Unlimited Call Flow Levels
  • Personalization Tools
  • Resource Analyzer
  • Intelligent Routing
  • Dashboard
  • Analytics

Suggested Use
e-Commerce, Hosting, Consultant (Intellectual Property, MSC, Business Plan), Service Center (Mobile, Car, Electronic Gadgets, PCs, Consumer Products)