• Ticket support
• E-mail management
• SLA and ticket schedule support
• Pre-defined ticket responses
• Desktop ticket alerts

Live chat and visitor monitoring

• Live chat
• Real-time visitor monitoring
• ViewShare desktop sharing
• Staff-to-staff conferencing

Self help facilities

• Knowledgebase
• Automatic knowledgebase suggestions
• Troubleshooters

Content publishing

• Download management
• News publishing
• Recent news in ticket autoresponders

Teamworking

• Task management
• Contact management
• Appointment management