DAREOFFICE :: Contact Center Plug and Play

PnP Virtual Office

PnP Call Center

PnP Live Chat

PnP e-Ticketing

Intro

Real-Time Communication

Real-time
Multiple Chat Requests
Operator-to-Operator Chats
Email Signature
Auto Save Transcripts
Search Transcripts
Department Share Transcripts
Email Transcripts
Capture Visitor Data

Sales and Marketing

Ad Tracking (Track'it)
Track Visitor Refer URL
Initiate (Proactive) Chat
PUSH HTML pages

Customization and Administration

Operator Console Monitor
Operator Online/Offline Activity Monitor
Department Chat Icons
TEXT LINK to support
Remote Administration
Time Zone Setup
Spam Blocking
Chat Window Themes

Reporting and Stats

Operator Rating System
Visitor Traffic Monitor
Daily Request Reports
Log Transcripts

Efficiency Control

Hidden Departments
Traffic Monitor Refresh Rate
Assign Operator to Multiple Departments
Operator Auto-Reconnect
Canned Responses
Canned Commands
Department Canned Responses
Set Operator Request Order
Request Load Balancing
Request Polling
Set Request Polling Type
Transfer Calls
Support Hour Message
Sound Request Alert
Leave a Message